11seas Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between 11seas ("the Platform", "we", "us", "our") and any individual ("Member", "you", "your") who registers for, accesses, or uses the 11seas online gaming platform available at 11seas.net and through the 11seas mobile application.

By completing the registration process, making a deposit, or placing any wager on the 11seas platform, you acknowledge that you have read these Terms in full, that you are of legal age (18 years or older), and that you consent to be bound by these Terms as well as any supplementary rules, policies, or guidelines published by 11seas, including the Privacy Policy, Responsible Gaming Policy, and individual game and promotion rules.

These Terms are written in English, which is the language of record for all 11seas platform communications. In the event of any inconsistency between English text and any translation, the English version shall prevail.

2 Eligibility & Account Registration

To register and maintain a 11seas account, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your membership:

• You must be at least 18 years of age. 11seas enforces strict age verification using CNIC and biometric data where available.
• You must be registering as an individual acting on your own behalf, not on behalf of any other person, entity, or organisation.
• You must not currently hold any other active or suspended 11seas account. Duplicate accounts are prohibited.
• You must provide accurate, truthful, and complete information during registration. 11seas reserves the right to request documentary verification of any information provided at any time.
• You must not be a current employee, contractor, director, or agent of 11seas, or an immediate family member of such a person.
• You acknowledge that online gaming may be subject to local laws in your jurisdiction. You are solely responsible for ensuring that your use of 11seas complies with all applicable laws where you are located.

KYC Verification: 11seas applies a Know Your Customer (KYC) verification process to all accounts before full functionality — including withdrawals — is enabled. Required documents typically include a copy of your CNIC (Computerised National Identity Card) and a recent bank statement or utility bill confirming your Pakistan address. 11seas reserves the right to request additional documentation at any time for compliance purposes.

Accounts that fail to complete KYC verification within the required timeframe will have deposit and withdrawal functionality suspended until verification is complete. 11seas is not liable for any losses or inconvenience arising from delayed KYC submission by the member.

3 Account Security & Member Responsibilities

You are solely responsible for maintaining the confidentiality and security of your 11seas login credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person, regardless of their relationship to you.

• You must notify 11seas support immediately if you become aware of or suspect any unauthorised access to your account.
• 11seas will never ask you for your password via email, SMS, or live chat. Any communication requesting your password should be treated as fraudulent and reported to 11seas support.
• All activity conducted through your 11seas account — including wagers placed, deposits made, and withdrawals requested — is your responsibility, whether or not you authorised the specific action, unless you can demonstrate that a security breach occurred despite reasonable precautions on your part.
• You must ensure that your registered Pakistan mobile number and email address remain current and accessible, as these are used for account verification and security notifications.

11seas implements industry-standard 256-bit SSL encryption on all login sessions and account communications. However, 11seas cannot guarantee absolute security of information transmitted over the internet and accepts no liability for security breaches that occur beyond its reasonable control.

4 Deposits, Withdrawals & PKR Wallet

The 11seas PKR wallet is the central balance account associated with each 11seas member. All deposits, wagers, winnings, bonuses, and withdrawals are denominated in Pakistani Rupees (PKR) and processed through the wallet.

4.1 Deposits

• The minimum deposit amount at 11seas is 500 PKR per transaction.
• Accepted deposit methods include Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank IBFT transfers.
• Deposits must originate from payment accounts held in your own name and matching your verified 11seas identity. Third-party deposits are not accepted.
• 11seas does not charge deposit fees, but your payment provider may apply its own transaction charges.

4.2 Withdrawals

• Withdrawals are processed to verified payment methods matching the account holder's identity only.
• Standard withdrawal processing targets: Easypaisa and JazzCash within 2–24 hours for fully verified accounts; HBL, UBL, and MCB Bank within 24–72 hours.
• The minimum withdrawal amount is 1,000 PKR per transaction.
• 11seas reserves the right to perform additional verification checks on withdrawal requests prior to processing, which may extend processing times.
• Bonus credits that have not met applicable wagering requirements cannot be withdrawn and are not included in withdrawal-eligible balances.

5 Bonuses, Promotions & Loyalty Points

11seas offers promotional bonuses, free spins, reload credits, and loyalty point rewards to eligible members. All bonuses are subject to the following general conditions, in addition to any specific terms published for each individual promotion:

• Promotional bonuses are available to verified 11seas members who meet the eligibility criteria stated in the relevant offer. 11seas reserves the right to exclude members from specific promotions at its discretion.
• Bonus funds credited to your 11seas wallet are separate from real-money balances. Wagers are deducted from real-money balances first, then from bonus balances, unless otherwise specified.
• All bonus credits carry wagering requirements. The default wagering requirement is 20x the bonus amount, unless a different requirement is published for a specific promotion. Wagering requirements must be met within the validity period stated for each bonus.
• Certain game categories may contribute differently to wagering requirement fulfilment. Jackpot slots typically contribute 100%. Live casino games may contribute at a reduced rate (e.g., 10%). Cockfighting and sports betting contributions are specified per promotion.
• The 11seas Loyalty Points programme awards points on every qualifying PKR wager. Points are non-transferable between accounts and have no cash value until redeemed through the 11seas loyalty redemption system in accordance with loyalty programme rules.
• 11seas reserves the right to modify, suspend, or discontinue any promotional offer or the loyalty programme at any time, with reasonable notice where possible.

6 Gaming Rules & Fair Play

All games available on the 11seas platform — including jackpot slots, live casino tables, sports betting, Cockfighting, lottery, and crash games — are governed by the rules published within each individual game's information panel or rules section. In the event of any conflict between these general Terms and game-specific rules, the game-specific rules shall prevail for that game only.

• All slot titles and RNG-based games at 11seas use certified Random Number Generator software audited by independent testing laboratories. Certification and RTP data for each title are available in the game information panel.
• Live dealer games are operated by licensed third-party studio providers. The house edge for each live table game is published in the game rules.
• Sports betting and Cockfighting markets are settled in accordance with the official event result as recognised by the relevant governing body or officiating authority. In the event of a dispute regarding result settlement, 11seas reserves the right to make a final determination.
• Where a technical malfunction, software error, or connectivity issue occurs during a game session, 11seas will make reasonable efforts to restore the session or refund the affected stake. 11seas is not liable for losses arising from technical issues beyond its reasonable control.
• Minimum and maximum stake limits apply to all game categories and are displayed within the game interface. Stakes placed outside these limits will be rejected or automatically adjusted to the nearest permitted stake.

7 Responsible Gaming

11seas is committed to providing a safe, fair, and responsible gaming environment for all Pakistan members. We recognise that for a minority of people, gaming can become problematic, and we take our responsibility to address this seriously.

• Age Verification: All 11seas accounts must complete CNIC-based age verification confirming the member is 18 or older before real-money play is permitted.
• Deposit Limits: Members may set personal daily, weekly, and monthly PKR deposit limits through their account settings. Once set, limits cannot be increased for 24 hours to prevent impulsive changes.
• Session Time Reminders: Members may configure time-in-session notifications that alert them after a chosen period of continuous play.
• Self-Exclusion: Any 11seas member may request a temporary (30, 60, or 90-day) or permanent self-exclusion through the account settings or by contacting 11seas support via live chat. Self-exclusion is processed within 24 hours of a confirmed request.
• Reality Checks: Members may configure pop-up reality-check reminders at intervals of 30 minutes or 60 minutes during active sessions.

If you are concerned about your gambling behaviour, contact the 11seas support team via live chat at any time. Our team is trained to assist with responsible gaming enquiries and can initiate self-exclusion on your behalf without judgement.

8 Prohibited Conduct

The following actions are strictly prohibited on the 11seas platform. Any member found to have engaged in prohibited conduct may have their account suspended or permanently closed, all bonuses voided, and winning balances forfeited where the winnings resulted from or were facilitated by the prohibited conduct:

• Registering more than one 11seas account, whether in your own name or under any other name or identity.
• Providing false, inaccurate, or incomplete identity or payment information during registration or KYC verification.
• Using automated betting software, bots, scripts, or any mechanical or electronic means to place wagers without genuine human decision-making.
• Exploiting software bugs, errors, or vulnerabilities — including in live casino systems, jackpot slot RNG seeds, or sports betting odds feeds — to gain an unfair advantage. Any winnings arising from a demonstrable software error are void.
• Engaging in any form of collusion with other players, including multi-accounting, chip dumping, or coordinated play designed to manipulate game outcomes.
• Attempting to launder funds through the 11seas platform or using the platform for any purpose associated with illegal financial activity.
• Sharing, transferring, or selling your 11seas account or wallet balance to any other person.
• Engaging in abusive, harassing, or threatening conduct toward 11seas staff or other platform users.

9 Intellectual Property

All content, software, design elements, trade marks, logos, game assets, and other intellectual property available on the 11seas platform — including the 11seas name and logo — are the exclusive property of 11seas or its licensors. No content from the 11seas platform may be reproduced, distributed, published, or used for commercial purposes without the prior written consent of 11seas.

Game titles available at 11seas are the intellectual property of their respective software providers (including but not limited to Pragmatic Play, NetEnt, Big Time Gaming, and Evolution Gaming). Use of these game titles is governed by the relevant provider's licence terms as applied through the 11seas platform.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 11seas and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any gaming losses incurred through your use of the 11seas platform, regardless of the circumstances in which those losses occurred.
• Any losses arising from technical failures, network interruptions, server downtime, or connectivity issues affecting the 11seas platform or your access to it.
• Any indirect, consequential, incidental, special, or punitive damages arising out of or relating to your use of 11seas, even if 11seas has been advised of the possibility of such damages.
• Any actions, content, or conduct of third parties on or through the 11seas platform.

Nothing in these Terms shall limit 11seas's liability for fraud, wilful misconduct, or death or personal injury caused by 11seas's negligence. 11seas's total aggregate liability to any member for any claim arising from the use of the platform shall not exceed the amount of funds deposited by that member in the 30-day period preceding the claim.

11 Amendments & Account Termination

Amendments: 11seas reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered members via the registered email address or via a notification on the 11seas platform at least 7 days prior to the change taking effect, unless the change is required urgently for regulatory or security reasons. Continued use of the 11seas platform after the effective date of any amendment constitutes acceptance of the revised Terms.

Termination by the Member: You may close your 11seas account at any time by contacting the support team via live chat. Account closure requests are processed within 48 hours. Any remaining real-money balance (net of pending bonus wagering requirements) will be refunded to your verified Pakistan payment method.

Termination by 11seas: 11seas reserves the right to suspend or permanently close any account, with or without notice, in the event of a breach of these Terms, suspected fraudulent activity, regulatory requirements, or any other reason 11seas deems necessary to protect the integrity of the platform and the interests of legitimate members.

12 Governing Law & Disputes

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with applicable law. The parties agree to use reasonable efforts to resolve any dispute informally in the first instance before commencing formal proceedings.

Dispute Resolution Procedure: If you have a complaint regarding any aspect of the 11seas platform, you should first contact the 11seas support team via live chat or by email to [email protected]. 11seas commits to acknowledging all formal complaints within 48 hours and providing a substantive resolution within 14 business days. If you are dissatisfied with the outcome, 11seas will provide details of an appropriate escalation pathway.

All disputes relating to individual game outcomes that are technically verifiable — such as slot game results, live dealer hand outcomes, or sports betting settlement — will be investigated by 11seas using server-side logs and certified RNG records. The outcome of such technical investigations shall be final and binding.